Convert Health Monthly Workshops
A monthly, interactive workshop for ophthalmology practice owners, administrators, practice leaders, and marketing and operations teams working to improve patient growth, inquiry response, patient conversion, and scheduled consults.
October 28, 2026 · 12 PM CT · Live and interactive
Building a World-Class Team, Patient Experience, and Patient Outcomes
Exceptional patient outcomes don’t happen by accident. They come from a culture where every team member understands their role in the patient journey. In this workshop, Matt Jensen shares how high-performing practices hire, train, and align their teams around a patient experience that drives trust, loyalty, and results.
This session is for: Ophthalmology practice owners, administrators, and team leaders responsible for hiring, training, and the patient experience.
What you’ll get:
Featured Guest
Founder of Mend Join Make and former CEO of Vance Thompson Vision
Matt Jensen is a healthcare business leader, experience designer, and founder of Mend Join Make (MJM). As former CEO of Vance Thompson Vision, he helped expand the practice across the Midwest and Mountain West. He now writes and speaks nationally on customer experience in healthcare and business.
Connect with Matt Jensen on LinkedIn →September 23
Founder @ Seasoned Advice
Founder & CEO @ Mandy Cansler Consulting
August 26
Co-Founder @ EyeAdvisor
CEO @ See Vision Eye Institute
July 29
Founder @ Revival Health
CEO @ Thomas Eye Group
Practical workshops, not generic webinars
Convert Health hosts these workshops as tactical, peer-informed discussions for ophthalmology leaders. Each month focuses on the operating systems behind practice growth: patient conversion, inquiry response, team execution, and the workflows that turn marketing spend into scheduled consults.
Leave with sharper questions and cleaner next steps.
Explore hiring and training approaches that help every team member understand their role in the patient experience.
Learn how to create consistent patient touchpoints, from the first phone call through follow-up.
Understand how the way your team works together shapes patient trust, loyalty, and clinical and business outcomes.
Bring the real constraints inside your practice and get a peer-informed conversation instead of a canned webinar answer.
Save your seat for the October workshop and join Matt Jensen for a live discussion on teams, patient experience, and patient outcomes.