Convert Health

We turn new patient leadsinto surgical revenue.

Convert Health gives every new patient dedicated attention, with fast response and consistent follow-up designed to move more patients toward booked surgical consultations.

Schedule a conversationSee the system
Patient interest
Convert Health
Booked consultation
Physician Advisory Board

Built for Ophthalmology.

Guided by physicians and practice leaders.

The only patient-focused, conversion-driven company that helps modern ophthalmology practices turn patient interest into scheduled consultations through a combination of technology, AI, and human touch.

Your marketing is on-point.
Follow-up is the challenge.

Your marketing creates interest. Your team is caring for patients.
Who is keeping the next conversation moving?

01 / Where the connection breaks

Of course they’re interested. But what’s the next step?

A prospective patient fills out a form. Your front desk is helping someone in the practice. So the prospect waits... wondering what comes next.

Website leadReceived
“I’m interested in vision correction. What’s the next step?”

A question sent.
An answer still missing.

Patient interestStill waiting
02 / Speed-to-Lead

A reply while the question is still fresh.

Convert Health starts the conversation with text and email, with a response goal of 60 seconds, 24/7.

A conversation started
“What’s the next step?”
Text response

Thanks for reaching out. We can help you explore a vision correction consultation. Is there a good time for a call?

Text sent·Email sent
60 sec

Response goal
24/7 text + email

03 / Exceptional Service

A real person to talk it through.

An ophthalmology-trained Patient Advocate listens, answers questions, and helps the patient take the next step. First-call goal: within five minutes during staffed coverage.

Patient AdvocateCall connected

A warm welcome.
Someone who listens.

Ophthalmology-trained.
Focused on the patient on the line.

04 / Joyful Persistence

Not ready today doesn’t mean never.

Thoughtful calls, texts, and emails keep the conversation open over the following weeks. When the patient is ready, a Patient Advocate helps book the consultation.

Find the right support
A clear next step
A clinician examining a patient’s eyes with a slit lamp
Consultation booked

From interest
to the first visit.

A Patient Advocate helps make it happen.

How we serve you.

“We’re getting leads.
We need more conversations.”

For the patient who fills out a form.

Digital lead follow-up

Conversion OS.

From a submitted form to a booked consultation.

  • 24/7 AI text + email
  • Weekday clinic-hour Patient Advocate calls
  • Multi-channel follow-up for weeks, not days

Includes form integration, practice knowledge base, call recordings, monthly reports, and text, call, and platform fees.

Extended human coverage

Conversion OS+.

The same follow-up, with more time to reach a real person.

  • Everything in Conversion OS
  • Weekday Advocate coverage: 5–9pm
  • Weekend Advocate coverage: 9am–5pm CST

~55% of your marketing leads are coming in after clinic hours and on weekends

“When the phone rings,
our team is already busy.”

For the patient who calls your practice.

New patient calls

First Touch OS.

Patient Advocates who answer and help book the consultation.

  • Your phone tree + practice-specific policies
  • Coverage in your clinic hours and time zone
  • Call-answer goal: within 30 seconds

A real person focused on the patient on the phone.

24/7 call support

AI Voice Agent.

Around-the-clock help for routine needs and overflow.

  • Basic questions, call routing + overflow
  • Confirm, cancel + reschedule appointments
  • Prescription refill + records request workflows

Routine requests handled when your team is unavailable.

Advanced Reporting.

What happens after the appointment is booked?

Connect Convert Health reporting to your EMR or practice management system. Follow booked patients through attendance, surgery, procedure value, and estimated return on your investment.

01Total Leads
02Booked Consults
03No Shows
04Surgical Revenue

Connected to your EMR / PM

We integrate with EMRs like ModMed, Nextech, and others.

And othersAsk about your EMR

Some call Ophthalmology a “vertical”.
For us, it’s our entire focus.

Physician Advisory Board

Dr. Stephen SladeSlade & Baker Vision
Dr. Steven DellDell Laser Consultants
Dr. Alison EarlySignature Cataract & Laser Consultants
Dr. Vance ThompsonVance Thompson Vision
Dr. John DoaneDiscover Vision Centers

Executive Council

Ben SealsThomas Eye Group
Carrie JacobsChu Vision Institute
Guido PiquetMann Eye Institute and Laser Center
Deborah DavisAtwal Eye Care
Melissa CiccarelliDell Laser Consultants
Myra CherchioSee Vision Eye Institute

Let’s Connect.

Let’s talk about how patients move from first contact to a booked consultation at your practice.